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Face ID not working - How to fix it?

Find out how to fix Face ID problem

Invalid IMEI.

Since Apple introduced the Face ID unlock the option to its iPhones and iPads, it might seem that such an option should be clarified, or at least that is what most of us expect from such a recognizable brand in the world. Nevertheless, like other functions, Face ID can also be problematic. The most common mistake we experience is Face ID is not working, how to deal with it? There are several ways to deal with this problem. More information can be found further in our guide.

Face ID not working

With the introduction of Face ID on the iPhone X, Apple decided to move away from the previous Touch ID technology and bet on the new Face ID feature, which ushered in a new era of facial recognition that continues to this day on the iPhone XR, XS and XS Max, iPhones from the 11 series like and the latest iPhones 12. In addition, the Face ID function can be experienced on the iPad Pro from 2018. What can you do if Face ID isn't working and your phone or tablet won't unlock or recognize your face? Before you decide to contact the support department, try the following tips, which are described below.

Recommended: IPHONE / IPAD WARRANTY & BASIC INFO CHECKER

1. Check if you have the current version of iOS

1. To check for an iOS update, first open Settings on your device. 

iPhone Settings

2. From the available list select the General tab.

iPhone Settings

3. Now, select Software Update.

Software iPhone

4. At this stage, you will see if your version is up-to-date, if so, a message will appear. However, you can set an automatic software update, which you will find in the next steps. To do this, click on the Automatic Updates tab. 

Software iPhone

5. Enable both options now to have updates automatically download.

Software iPhone

2. Check the camera on your device

One of the main reasons Face ID is unable to identify the device owner is that the lens and sensor matrix are obscured. Check that the phone casing does not disappear in the field of view and that there are no traces on the glass that would prevent visibility.
When it comes to using iPad Pro 2018 models in landscape mode, chances are your fingers may be blocking the lens. If this is the case then the device should inform you if there is a problem and an arrow will appear on the screen indicating the obstructed camera.

Now, the key info is that iPhones allow you to use Face ID of course, but only in portrait mode, so make sure you keep it in portrait mode.

Related: How to update apps on iPhone or iPad?

3. Check Face ID settings

If this is your first time dealing with iPhone and Face ID, or if you've recently updated your iPhone, chances are high that the settings aren't set up the way they should yet. To make sure everything is set up correctly, here's how to check it.

1. Go to the Settings on your device.

iPhone Settings

2. Select the Face ID & Passcode tab. 

Passcode

3. Now, enable all options. 

Face ID

4. Remove unnecessary accessories from the face

It is true that Face ID does not have a problem with recognizing faces, but there are a few things that can prevent it. When setting up a new Face ID, try to remove unnecessary extras that may be covering your face. This is mainly about sunglasses, which, according to Apple, prevent the TrueDepth sensor from working.

5. Set up a new ID

If none of the above options has worked or you want to start over, you can create an additional profile for Face ID  o use. To do this, follow the instructions below.

1. Go to the Settings on your device.

iPhone Settings

2. Scroll down, and find the Face ID & Passcode option.

Passcode

3. Now, select the Set Up an Alternative Appearance option. 

Face ID

4. Now, click Get Started button, and follow the guide. 

Face ID

See our video on how to do it.

Start all over again

If neither of these methods worked or are still having problems, you can clean everything up and start over. However, this is the final method, so we advise you to try the above-mentioned ones at the beginning.
A settings reset will delete all previously saved IDs, so you can tap Set Up Face ID and start the process over.

As a last resort, if something still goes wrong, you can contact Apple Support as there may be a physical problem with the device.

1. Go to the Settings on your device.

iPhone Settings

2. Scroll down, and find the Face ID & Passcode option.

Passcode

3. The last step will be to click the Reset Face ID button.

Reset Face iD

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Comments from our users: (1):

  • www.citrusmobil.com (85.153.205.xxx) @ :

    face İd kullanilamiyor veya truedeepth kamera hatası verdiğinde mecburen tamir işlemi gerekli. Ayarlardan düzelterek v.s olacak iş değil.